Please read our policies first— Hours of support are: Monday thru Friday | 12-6PM
Returns are not accepted under any circumstances unless the wrong item was received or is defective (which is rare).
You may exchange your item(s) for a different size or color only if the item(s) are in stock within 7 days of receipt of purchase.
Because many of our items have limited quantities, we may occasionally sell out of an item. If this happens, we will notify you by email with an alternative option or offer store credit.
• Cosmetics and accessories can not be returned or exchanged.
• All shipping and handling fees for exchanges are non-refundable and must be paid by the customer.
• All exchange items must be UNWORN in perfect condition and in its original packaging— no exceptions.
• To request an exchange, please email support at firstname.lastname@example.org or visit our store.
Please note: We DO NOT make exceptions to our return or exchange policy whatsoever.
USPS Priority 3-7 business day shipping
Free Shipping: For orders $100 and over
Please allow up to 48 hours for our order processing time— excludes weekends (Saturday & Sunday) and major national holidays.
Please note: If your order gets severely delayed, lost in transit or sent to the wrong address— please contact USPS customer service immediately.
Call: 1 (800) 275-8777
We are not responsible for packages once they are sent out for delivery.
Please wait to receive a "ready for pick-up" notification before heading to our store for pickup.
• If you arrive before your order is ready— your order will not be processed immediately and will still follow our standard pick-up processing time.
• Please head to checkout and let us know you're here for pickup so we can grab your order.
• YOU MUST PROVIDE: Your order # and a Photo ID to verify your pickup— no exceptions.
• Orders must be picked up within 5 days of notification or it will be canceled and restocked with a refund to the original payment method.
• We will not hold orders past 5 days under any circumstance.
STILL NEED HELP?
Send an email to support at email@example.com— we will respond within 48 hours.